Our services always stay connected

Unlike other utilities such as gas and electricity, nosotros don't disconnect and reconnect h2o and sewerage services when people move in and out of a property. Our services stay continued and merely transfer from the seller to the buyer when the property changes hands.

What sellers and buyers need to do

This means buyers and sellers don't demand to contact usa to have their water and sewerage services disconnected or reconnected. They exercise demand to practise a few simple things to make the belongings settlement process as shine every bit possible. Observe out more about what you need to do when buying and selling.

What renters need to exercise

The water and sewerage business relationship for the belongings is e'er in the owner'due south name – Unitywater does not nib tenants directly. If you lot're renting the belongings, you'll need to direct any questions you have most h2o and sewerage charges to your real manor or landlord.  Find out more about what landlords and tenants need to practise.

What conveyancers need to do

During the sale of a property, we recommend that the buyer's conveyancer does a Unitywater Water Search to make up one's mind the balance of the account.  This includes whatsoever credits or outstanding water and sewerage charges from the seller'south time at the belongings. This residual is and so taken into account during settlement. This is important because the residue of the account volition transfer to the new belongings owner when the holding changes ownership.  This includes any credit balances or outstanding charges, which become the responsibility of the new owner.

Family moving into home

The ownership and selling process

Footstep ane

Contract of Sale signed - Abolish all Unitywater payments

Our services stay connected then you don't need to contact us to connect or disconnect your water and sewerage services. If you're selling your belongings, just cancel any payments to Unitywater, even if you have a bill due.  This includes cancelling BPAY, directly debit, or Smoothpay, and clearing the Payment Reference number from whatever depository financial institution accounts yous have linked to this property.

Footstep 2

Request a Unitywater Water Search

The buyer's conveyancer will generally society a Unitywater Water Search to provide details of the remainder of the business relationship.  Every bit part of the h2o search, a meter reading is completed to tape h2o usage at the holding.  The Water Search Certificate is then issued showing the residue of the account, including any credits or outstanding charges due at the fourth dimension of the search meter read.

Step three

Settlement adjustments

The Unitywater Settlement Calculator uses the Water Search Document to determine the settlement adjustment for the sale of the belongings:

  • If the property's account is in debit (i.eastward. has outstanding charges attributable), the calculator will determine what the seller will owe the heir-apparent up to the settlement date.
  • If the holding's account is in credit, the calculator will determine what the heir-apparent owes the seller at settlement.

This adjustment is then paid through the settlement procedure.  Your conveyancer will be able to provide details of this.

Step 4

Change of buying and Welcome Pack

Unitywater receives official notification of the land transfer from the QLD Government 4-8 weeks after settlement. Nosotros and then transfer the account to the heir-apparent'south proper name and send out a Welcome Pack containing everything you lot need to know about our services.  We then issue the next bill in the electric current quarterly billing cycle to the heir-apparent. As the new owner of the belongings, the heir-apparent is required to pay this nib in full, fifty-fifty if it contains some charges from the seller, as the buyer has been reimbursed for these charges in the settlement process.

Footstep 5

Update your contact details

If you are the new owner, you tin now log into My Business relationship to update your contact details, arrange for east-billing, pay your account and much more.  If you have just sold your property, you will all the same be able to view your billing history and update your contact details online through your current My Business relationship.

Passing on charges to tenants

Our landlord and tenant information provides details of what you demand to know nearly h2o and sewerage charges for rented and leased properties.  It also includes important information on the legislation relating to the passing on of water usage charges to tenants.

More about landlords and tenants

Are you buying or starting a business?

We recommend y'all order a Merchandise Waste Search if you are buying or starting a concern which generates trade waste material.  Merchandise waste includes liquid waste such equally grease, oils and chemicals.  Find out more than most trade waste material and how to request a search.

More virtually Merchandise Waste Searches